Working at Pilgrims Way Care Home with Nursing

No permanent manager, and lots of leadership changes leaving things unstable.

there was no registered manager at the time of the assessment. There had been frequent changes of management since then and there was no registered manager

Staff not getting regular supervision or checks to make sure they have the right skills.

There were no effective system in place to make sure care staff received regular supervision to discuss their practice and training needs. Staff induction had not been recorded

Some agency staff covering shifts, and they were not always good at chatting with residents.

We found some agency staff were not always effective in interacting with people. We observed on three occasions two different agency staff entering someone’s room; they scanned their devices and made a note of their visit but had no interaction