Working at Pilgrims View
Roberts Road, Snodland, ME6 5HL
Operated by Avante Care and Support Limited
44 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management and strong safety practices with good training, but staff vacancies and basic activities hold it back."
Safety & Risk
8/10
✓
The risk of abuse continued to be minimised... Medicines were managed safely... Risk assessments were specific to each person and had been reviewed in 2017... Staff maintained an up to date record of each person's incidents.
Staff Culture
7/10
✓
Staff told us that the management team continued to encourage a culture of openness and transparency... good communication between staff, people, relatives and the management team.
Staffing Levels
6/10
✓
The assistant manager told us there were staff vacancies and a low level of agency usage, which records confirmed. We observed that staff were visibly present... air of calm in the home and staff were not rushed.
Training & Dev
7/10
✓
Records showed staff had undertaken trainings in all areas considered essential... epilepsy, health & safety, dementia, active support and communication. Staff confirmed... regular supervision (one to one meeting) and an annual appraisal.
Management
7/10
✓
Staff told us that the registered manager had an 'open door' policy which meant that staff could speak to them if they wished to do so and worked as part of the team. A member of staff said, 'Management has got better. They are very supportive'.
Programmes
6/10
✓
An activities coordinator had started working with people since December 2016... 'café'... visited Snodland market every Friday and Snodland library every Tuesday morning... school children visited to sing.
Points to consider
Staffing is adequate with low agency use but vacancies mean it might not always feel fully stable.
The assistant manager told us there were staff vacancies and a low level of agency usage, which records confirmed.
Activities have a coordinator, outings, and a cafe but are mostly basic games and events without specialist therapeutic approaches.
There were activities, such as cards, dominos, board games, mindful colouring and knitting located around the home... An activities coordinator had started working with people since December 2016.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews