Working at Pilgrim Wood Residential Home

When accidents or incidents happened, these were reviewed to identify any actions that could be taken to reduce the risk of harm to people. Medicines were managed safely. Staff maintained appropriate standards of infection prevention and control.

Staff felt valued for the work they did. They said the registered manager and the provider were approachable and cared about their welfare. We are a good team here. We support each other well all the time.

There was a stable staff team and the provider did not use agency staff, which meant people received consistent care from staff who knew them well. Staff said they had enough time to provide the care people needed without rushing them.

Staff said the registered manager and the provider were supportive and cared about their welfare. Team meetings took place regularly and staff were encouraged to speak up if they had ideas or concerns.