Working at Pickworth House

Staff demonstrated how they would identify and raise a safeguarding issue and had a good understanding about the importance of protecting people from the risk of avoidable harm, abuse or discrimination.”

Staff reported feeling valued, supported, and part of a strong, collaborative team. Many described a family-like culture where they felt listened to and included in decision-making.”

between the months of August 2024 and July 2025 the service was not understaffed on one shift with the service providing safe staffing levels and at times having more staff than required on shift.”

The provider funded, provided additional training time and support to staff who were pursuing additional role related qualifications. A staff member said, “The provider is able to offer the world in terms of training.”

Staff described the registered manager as ‘hands on and always accepting. Even when things get tough, they are approachable and understanding.”