Working at Phoenix Park Care Village
Phoenix Avenue, Scunthorpe, DN15 8NH
Operated by Prime Life Limited
146 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported and valued by management with good training, but basic activities and medication protocol issues hold it back."
Safety & Risk
6/10
✓
On the first day of the inspection we found some minor shortfalls... medicine protocols for 'as required' medicines required reviewing or implementing for eight people... These issues were corrected immediately by the management team.
Staff Culture
7/10
✓
Staff we spoke with told us they enjoyed supporting people throughout the service. One member of staff said, 'I love working here.' Staff told us they felt supported, valued and listened to by the management team.
Staffing Levels
6/10
✓
There were enough skilled and experienced staff to meet people's needs. We observed people's needs were met in a timely way.
Training & Dev
7/10
✓
Staff told us, 'We undertake a lot of training. We had really good training regarding dementia, undertaking a 'virtual dementia tour'. We were put into their shoes and did tasks with our hearing and sight impaired.'
Management
7/10
✓
The management team had an 'open door' policy in place and an on-call system so people, their relatives or staff could gain help and advice at any time. Staff told us they felt supported, valued and listened to by the management team.
Programmes
5/10
!
A range of activities were provided for people throughout the service. These reflected people's preferences and hobbies.
Points to consider
Only a basic range of activities for residents with no dedicated coordinator or specialist programmes, so your shifts would mostly be routine personal care.
A range of activities were provided for people throughout the service. These reflected people's preferences and hobbies.
Staffing is adequate and meets needs on time, but no details on low agency use or stable long-serving teams.
There were enough skilled and experienced staff to meet people's needs. We observed people's needs were met in a timely way.
Some medication protocol issues needed fixing on the spot during inspection.
medicine protocols for 'as required' medicines required reviewing or implementing for eight people... These issues were corrected immediately by the management team.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews