Working at Phoenix House
122 Bromyard Road, Worcester, WR2 5DJ
Operated by April Rai Limited
10 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Stable staffing without agency use and a supportive culture for staff, but poor management oversight and inconsistent safety with risks and medicines hold it back."
Safety & Risk
4/10
!
People's known risks were not always consistently managed. People's medicines were not always managed safely.
Staff Culture
6/10
✓
Staff told us they felt valued as a staff member and enjoyed working in a homely and friendly environment. Staff told us they felt supported
Staffing Levels
8/10
✓
agency staff were not used and any gaps in the rota were covered by permanent staff to ensure consistency and safety to people.
Training & Dev
5/10
!
The provider had a comprehensive induction for new members of staff, and regular training sessions were now being embedded into the service
Management
3/10
✕
The registered manager did not have a clear overview of the service to ensure the service was running safely and effectively.
Programmes
5/10
!
People had support to participate in a wide range of therapeutic, social and recreational activities, both at the home itself and in the local community.
Points to consider
The manager lacks a clear overview of how the home runs, so risks and quality checks can be missed.
The registered manager did not have a clear overview of the service to ensure the service was running safely and effectively.
Some risks like choking were not handled consistently and medication records are incomplete.
people who were at risk of choking had been placed at risk of harm, as this was not managed consistently... stock level of medicines received into the home were not consistently recorded
Only standard training with no specialist courses or funded qualifications mentioned.
The provider had a comprehensive induction for new members of staff, and regular training sessions were now being embedded into the service
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews