Working at Phoenix House
124 Crowstone Road, Westcliff On Sea, SS0 8LQ
Operated by Newhaven Care Limited
9 bedsResidential homesHomecare agenciesSupported living
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by available managers and are happy with strong safety practices, but staffing vacancies and basic training hold it back."
Safety & Risk
8/10
✓
2021 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding and social distancing rules, using PPE effectively and safely, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff were happy and proud to be working at the service. Regular staff meetings were held with staff to discuss people's well-being, discuss best practice, and the day to day running of the service.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: Staff feedback about staffing levels was generally positive. The registered manager informed us vacancies were currently being recruited to. Our observations during our visit were there were enough staff to meet people's needs.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received training to enable them to fulfil their role and responsibilities.
Management
8/10
✓
Per 2020 comprehensive inspection: Staff felt supported and valued and were complimentary of the support they received from both the registered manager and deputy manager who were always available for guidance and support.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Relatives were happy with the range of activities people could participate in. Comments included, '[Person] is supported to follow their interests - football every Saturday, swimming, biking, clubbing, they do it all.'
Points to consider
Staff numbers are enough to get by but they have vacancies they are still trying to fill.
Per 2020 comprehensive inspection: The registered manager informed us vacancies were currently being recruited to.
Just the usual training needed for the job, nothing extra like specialist courses.
Per 2020 comprehensive inspection: Staff received training to enable them to fulfil their role and responsibilities.
Staff help with hobbies like football and bike rides but no full activities programme or coordinator.
Per 2020 comprehensive inspection: [Person] is supported to follow their interests - football every Saturday, swimming, biking, clubbing, they do it all.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews