Working at Phoenix House
318 Station Road, Trowbridge, BA14 6RD
Operated by Voyage 1 Limited
9 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Great staff retention and supportive management create a close-knit happy team, although basic activities and standard training hold it back."
Safety & Risk
8/10
✓
Staff had the knowledge and confidence to identify safeguarding concerns and act on these to keep people safe. Staff told us, 'I am more than confident to report safeguarding concerns.' Medicines were safely managed.
Staff Culture
8/10
✓
Staff told us morale was high in the service and the team was close-knit and very supportive of each other. Staff said, 'We are just a happy family, it's a nice feel' and 'I love it here, staff are so welcoming.'
Staffing Levels
9/10
✓
At this inspection the registered manager told us staff retention was good and they had not needed agency cover for seven years commenting, 'The staff team have been excellent and always cover shifts.' Staff said, 'Staffing is a blessing here, always enough on shift and have time to spend with people and sit with them'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff completed a range of training to keep their knowledge and skills up to date. This included positive behaviour management and moving people safely. Other training was bespoke and related to people's needs.
Management
8/10
✓
All staff we spoke with praised the registered manager for their approachableness, visibility within the service and supportive nature. Comments included, '[registered manager name] is a great manager and supportive and staff stay.'
Programmes
5/10
!
Per 2019 comprehensive inspection: Regular social activities were arranged, such as arts and crafts and cooking. During the first morning of the inspection, those who wanted to participate, made their own pizza for their lunch.
Points to consider
Only basic activities like arts and crafts, cooking, and outings, no dedicated activities coordinator or specialist programmes to add variety to the working day.
Per 2019 comprehensive inspection: Regular social activities were arranged, such as arts and crafts and cooking.
Standard training programme with some bespoke elements, but no funded qualifications, career pathways, or innovative learning mentioned.
Per 2019 comprehensive inspection: Staff completed a range of training to keep their knowledge and skills up to date. This included positive behaviour management and moving people safely. Other training was bespoke and related to people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews