Working at Phoenix House
218-220 Kettering Road, Northampton, NN1 4BN
Operated by Wellington Support Limited
15 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported and appreciated with strong management, positive culture, and good safety, but activities lack structure and training is basic."
Safety & Risk
8/10
✓
Staff had the training and understanding to protect people from abuse and harm. Risk assessments were detailed with clear strategies to mitigate any known risks. People received their medicines safely by staff who had the required training and competencies to do so.
Staff Culture
8/10
✓
Staff told us they enjoyed working at Phoenix House and felt respected at work. Staff felt appreciated and were consistently positive about the management of the service.
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support for people. Staff and people told us there were always sufficient staff to support people as required.
Training & Dev
6/10
✓
People were supported by staff who had received training appropriate to their roles and responsibilities. All staff completed an induction which included full training and shadow shifts, to ensure they had the knowledge and skills to carry out their roles and responsibilities. Staff received regular supervisions and annual appraisals.
Management
8/10
✓
Staff felt appreciated and were consistently positive about the management of the service. Staff were supported within their roles and the registered manager supported staff with their wellbeing as well.
Programmes
4/10
!
People were supported to learn new skills and maintain the skills they already had. One person told us of the support they received to gain paid, meaningful employment.
Points to consider
No structured activities programme or coordinator, so the role is mostly routine personal care with basic support for outings, cooking, shopping, and skills.
No mention of dedicated activities coordinator, pet therapy, gardening, intergenerational projects, or specialist programmes; only basic support like learning skills, shopping, church, and employment noted.
Staffing is adequate with enough staff to cover shifts and one-to-ones, but nothing special like a long-serving team or details on low agency use.
The service had enough staff, including for one-to-one support for people. Staff and people told us there were always sufficient staff to support people as required.
Only standard training, induction, and supervisions with no specialist courses, funded qualifications, or career development.
People were supported by staff who had received training appropriate to their roles and responsibilities. All staff completed an induction which included full training and shadow shifts... Staff received regular supervisions and annual appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews