Working at Phoenix House
6 Lynn Road, Kings Lynn, PE31 7LP
Operated by John & Mrs Valerie Bailey
7 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Supportive leadership and positive team culture stand out, but unstructured activities and missing staff records are concerns."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety, investigated and reported safety events. Lessons were learnt.
Staff Culture
8/10
✓
One staff member told us, 'Staff morale is good, we all work together as a team.' One staff member told us, 'We have a great team. Everyone is always smiling and happy.' The registered manager had a clear vision... passionate about keeping the family feel.
Staffing Levels
5/10
!
The provider made sure there were enough qualified, skilled and experienced staff... There was a stable staff team who knew people well.
Training & Dev
6/10
✓
Staff had received training and were knowledgeable about safeguarding. Staff received training to understand about safe medicines management and had regular competency assessments. Staff were trained in de-escalation techniques.
Management
8/10
✓
The service had an established registered manager who was proactive... Staff and relatives felt they were able raise concerns as the registered manager was open and approachable. One staff member said, '[Registered manager] is the best manager, and I feel so supported.'
Programmes
4/10
!
People were provided with opportunities to take part in the community activities of their choice, including a day service and one person had an allotment that they visited regularly.
Points to consider
No activities coordinator or structured programme, just basic outings, day service, and one allotment so the role lacks variety.
People were provided with opportunities to take part in the community activities of their choice, including a day service and one person had an allotment that they visited regularly.
Some staff files were missing records when inspectors checked, even though the manager updated them straight after.
We found on the site visit that records were missing from the personnel files; however, this was discussed with the registered manager. Following our site visit, the registered manager sent us evidence that records and files were updated.
Minor safety slips like incorrect medicine counts and fridge temperatures not always right, though fixed quickly.
We found that some counts of medicines were not correct... We found on the site visit that fridge temperatures were not always within the temperature ranges as set out on the Food Standards agency guidance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews