Working at Phoenix Care Centre
Ancaster Avenue, Skegness, PE24 5SN
Operated by Phoenix Care Centre Limited
39 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff receive good training and feel supported in a safe environment, but staff retention and activity variety lack detail."
Safety & Risk
7/10
✓
A recent outbreak of COVID-19 was well managed... Staff had received training about good practice for infection prevention and control... sufficient stocks of PPE. Systems for managing medicines operated effectively. (2020 targeted and comprehensive inspections)
Staff Culture
7/10
✓
Staff were complimentary about the support they received from their managers. Staff told us they would be happy for their relatives to live at the home. 'The care is second to none.' (Per 2020 comprehensive inspection)
Staffing Levels
6/10
✓
There were enough staff to meet the needs of people living in the home. The registered manager and staff confirmed agency staff were not used. (Per 2020 comprehensive inspection)
Training & Dev
7/10
✓
Staff told us they were provided with an induction... completed the care certificate. Records showed... ongoing training from an electronic training system... '[Electronic training system] has a massive range of courses, everything from stoma care to diabetes.' (Per 2020 comprehensive inspection)
Management
6/10
✓
There was a new registered manager since our last inspection. They had developed a clear plan about how the service would continue to develop. Staff were complimentary about the support they received from their managers. (Per 2020 comprehensive inspection)
Programmes
6/10
✓
The provider employed an activities coordinator, whose role it was to provide a range of activities... During the inspection people were taking part in a karaoke session. People seemed happy. (Per 2020 comprehensive inspection)
Points to consider
Staffing is enough to cover needs with no agency workers, but no details on staff staying long-term or workloads feeling unhurried.
There were enough staff to meet the needs of people living in the home. The registered manager and staff confirmed agency staff were not used. (Per 2020 comprehensive inspection)
An activities coordinator runs regular events like karaoke, but no specialist programmes or partnerships to add variety beyond basic tasks.
The provider employed an activities coordinator, whose role it was to provide a range of activities... people were taking part in a karaoke session. (Per 2020 comprehensive inspection)
The manager is competent with a development plan and staff like the support, but no evidence of hands-on leadership or acting on ideas to drive improvements.
There was a new registered manager... They had developed a clear plan... Staff were complimentary about the support they received from their managers. (Per 2020 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews