Working at Philips Court
Blubell Close, Gateshead, NE9 6RL
Operated by Akari Care Limited
75 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Visible managers and a supportive culture where staff feel valued, although adequate staffing lacks strong retention and training is only standard."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
7/10
✓
A staff member told us, “I can honestly say the support you have, not only from the other staff, but also management, makes working at Philips Court more enjoyable.”
Staffing Levels
6/10
✓
A staff member told us, “I feel as if there are enough staff to safely support the residents.”
Training & Dev
6/10
✓
Staff received a comprehensive induction and regular training to ensure they had the skills and knowledge to support people effectively and safely.
Management
8/10
✓
Feedback received from people, relatives, staff and health and social care professionals about the service was very positive. Comments included, “The staff are amazing, I see them about all the time and the managers are visible,”
Programmes
6/10
✓
A person told us, “I really enjoy all of the activities that are going on, especially when they have music on a Sunday,” and “The activities girls are so good; they work so hard.”
Points to consider
Staffing is adequate for safe care, but no details on low agency use or strong staff retention to make workloads always manageable.
A staff member told us, “I feel as if there are enough staff to safely support the residents.”
Only standard training like induction and regular updates, no specialist courses or funded qualifications for career growth.
Staff received a comprehensive induction and regular training to ensure they had the skills and knowledge to support people effectively and safely.
Regular activities with music and input from residents, but no specialist programmes or creative innovations to vary the workday.
People were supported to spend time with their families and enjoyed activities both in the local community and their home. A person told us, “I really enjoy all of the activities that are going on, especially when they have music on a Sunday.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews