Working at Philiphaugh Manor
Station Road, St Columb, TR9 6BX
Operated by Ablecare (Philiphaugh) Ltd
32 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.0/10
Key Finding
"Engaging activities programme and supportive staff culture, but no registered manager and outdated training hold it back."
Safety & Risk
4/10
!
Staff had not consistently documented incidents... accident audits were not comprehensive... further improvements were required in relation to medicines systems and records... one person had run out of a prescribed cream.
Staff Culture
5/10
!
Staff told us they were well supported by the manager and said, 'Staff morale is OK, management are approachable'... 'Staff meetings have become more regular'
Staffing Levels
5/10
!
Recruitment practices were safe and there were enough staff to meet people's needs... 4 full time care staff vacancies... 'Staffing was tight over Christmas'
Training & Dev
2/10
✕
Staff training had not been regularly updated to ensure all staff had the skills necessary to meet people's needs... staff new to the care sector had not been supported to complete the care certificate.
Management
2/10
✕
The service does not have a registered manager. The service's manager was supported by 2 duty managers.
Programmes
6/10
✓
The service employed two activity co-ordinators and there was a programme of activities planned... quiz... massages by a visiting practitioner... trips to view Christmas lights... local garden centre.
Points to consider
No permanent manager in place, just a manager supported by duty managers with unclear extra support.
The service does not have a registered manager... limited evidence available to show what structured additional support or training was being offered to the manager
Lots of mandatory training is out of date and new staff have not done the care certificate.
Staff training had not been regularly updated... most staff required training in fire safety, manual handling... staff new to the care sector had not been supported to complete the care certificate.
Staff vacancies and tight shifts mean managers and other staff have to cover care duties.
4 full time care staff vacancies... managers and domestic and activities staff... completing some shifts as carers... 'Staffing was tight over Christmas'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews