Last updated: 9 February 2026
"Stable staff team and warm supportive culture, but infection control lapses and basic training hold it back."
2021 IPC inspection: We were somewhat assured that the provider was using PPE effectively... observed isolated instances of poor PPE practice... somewhat assured... hygiene practices... infection prevention and control policy... registered manager took immediate action.
Per 2018: Staff made positive comments about their team working approach, the support they received... The atmosphere in the service was warm, welcoming and open.
Per 2018: People told us... there were sufficient staff... Staff had time to spend with people and they did not appear rushed... The staff team was very stable with a number of staff having worked... for several years.
Per 2018: Their training records showed there was an on-going training programme... One staff member commented, 'I have supervision every six to eight weeks'... 'My training is up-to-date' and 'We do loads of training.'
Per 2018 comprehensive inspection: A registered manager was in place... The deputy manager and staff were open to working with us in a co-operative and transparent way.
Per 2018: Activities took place each day... A programme of activities included, letter writing, arm chair exercises, sing-a-long, musical bingo, arts and crafts... dog and cat visits... local nursery school that visited... organised trips.
Some lapses in infection control like poor PPE use and cleaning checks, though the manager fixed them right away.
we still observed isolated instances of poor PPE practice. The registered manager took immediate action to improve audits regarding PPE and other IPC practice.
Training covers the basics and keeps staff up to date with regular supervision, but no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Their training records showed there was an on-going training programme in place to make sure they were kept up-to-date with safe working practices and that they had the skills to support people.
Activities include a good mix like music, crafts, pets, exercises and outings, but nothing specially innovative or with trained staff to make days more varied.
Per 2018 comprehensive inspection: A programme of activities included, letter writing, arm chair exercises, sing-a-long, musical bingo, arts and crafts, floor games, magician, dog and cat visits, films and pamper sessions.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp