Working at Philia Lodge Rest Home

No dedicated activities coordinator or strong programme, so mostly basic games like colouring and singing with calls for more meaningful options.

People and their relatives did say they would welcome more meaningful activities being available at the service. We saw staff did try to provide group activities, such as singing, colouring and games.

Staffing is adequate but they're still adding a new tool to properly check if levels match everyone's changing needs.

We found there were enough staff to meet people’s needs, however, the provider was in the process of implementing a new dependency tool to ensure this was robustly assessed.

Some gaps in medication records and instructions, like unclear guidance on when to give as-needed painkillers and poor tracking of skin patches.

Medicine protocols were not always clear to identify when required medicines should be administered. Systems were not robust to ensure the placement location of the patch was always recorded.