Last updated: 9 February 2026
"Staff feel well supported by management with supervisions, positive about seniors and good teamwork, but staffing lacks strong retention and training is basic."
Medicines were administered by staff that were trained to do so... action had been taken by the new registered manager to drive improvements in this area and learn from prior mistakes.
All the staff we spoke with said that good teamwork was in place, with good communication, and an ethos which put people first.
Our observations on the day of inspection were that there were enough staff on site to meet people's needs promptly.
We saw that an ongoing schedule of training was in place, to ensure staff kept up to date with good practice.
Staff were well supported by the registered manager, and had one to one supervisions. The staff we spoke with were all positive about the senior staff and management in place.
the service had employed an activities co-ordinator... there was something on offer daily for people to do. One person said, 'They tell us a story. We play games. There is singing'
Staffing is adequate to meet needs with no delays, but no details on high retention or minimal agency use for really manageable workloads.
Our observations on the day of inspection were that there were enough staff on site to meet people's needs promptly.
Training covers basics and top-ups with induction, but no specialist courses or funded qualifications mentioned.
an ongoing schedule of training was in place, to ensure staff kept up to date with good practice.
Activities coordinator runs daily games, stories and singing, but nothing specialist or innovative to enrich the role.
there was something on offer daily for people to do. One person said, 'They tell us a story. We play games. There is singing'
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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