Working at Phil Mead House

Medicines were administered by staff that were trained to do so... action had been taken by the new registered manager to drive improvements in this area and learn from prior mistakes.

All the staff we spoke with said that good teamwork was in place, with good communication, and an ethos which put people first.

Our observations on the day of inspection were that there were enough staff on site to meet people's needs promptly.

We saw that an ongoing schedule of training was in place, to ensure staff kept up to date with good practice.

Staff were well supported by the registered manager, and had one to one supervisions. The staff we spoke with were all positive about the senior staff and management in place.

the service had employed an activities co-ordinator... there was something on offer daily for people to do. One person said, 'They tell us a story. We play games. There is singing'