Working at Petworth Cottage Nursing Home

Staff had undertaken relevant safeguarding training. They knew the types of abuse people could potentially experience... Processes were in place to order, store, administer and dispose of people's medicines safely.

Staff reported they felt well supported within their role... There was a stable staff team which provided consistency in staffing.

There were currently two staffing vacancies for nurses, one in the day and one at night. Staff vacancies were covered with regular agency staff, to ensure continuity for people.

Staff were provided with a range of required and additional training suitable to their role... nine staff had completed a national vocational qualification. Nurses were supported to maintain their professional registration.

The registered manager promoted a positive, open, 'no blame' culture amongst the staff team. They welcomed feedback and could demonstrate the actions they had taken in response to feedback.

There was an activities programme which included both group and one to one sessions. Staff designed activities appropriate to people's needs, for example, for those living with dementia, there were sensory activities. Staff took people out into the community using the provider's minibus.