Working at Peter House
Sneating Hall Lane, Frinton-on-sea, CO13 0EW
Operated by Peter House Care Ltd
11 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Stable staffing and caring culture where staff know residents well, but limited daily activities and poor risk management hold it back."
Safety & Risk
4/10
!
Systems in place did not always identify risks to people and where risks were identified they were not always acted on in timely way. This was a breach of regulation 12 (safe care and treatment).
Staff Culture
6/10
✓
Staff knew people well and we observed them talking to people in a caring and engaging manner. One staff member told us, 'I got to know people well and really liked it here so stayed.'
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support... block booked regular agency staff members, so they knew people's individual needs well.
Training & Dev
5/10
!
Staff had received an induction that included both online learning and face to face training... However, observations were not always documented. Staff had not always received regular supervision.
Management
4/10
!
The registered manager had been in post for six months and had a strong vision... but provider was still in breach of regulation 17 (Good Governance).
Programmes
4/10
!
Although some key events and opportunities for people were taking place, people did not always have access to daily meaningful and engaging activity. The service had gone some time without an activity member of staff.
Points to consider
Little daily activities so shifts mostly involve routine care in the dining room instead of engaging work.
People who needed staff to help engage with meaningful activities were observed doing limited daily activities during the first day of inspection. Instead spending much of the day in the dining room with staff.
Some risk assessments over 12 months out of date so you have to rely on knowing people well rather than up-to-date plans.
People had a variety of risk assessments that had not been reviewed in some cases for over 12 months.
Not all staff get regular supervision and check-ins, some go months without.
Staff had not always received regular supervision. The registered manager had been trying to address this and the frequency was improving, but we saw one member of staff had not had supervision for several months.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews