Working at Person Centred Care Homes

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had training on how to recognise and report abuse.

Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. Staff felt able to raise concerns with managers without fear.

Staff turnover was low which meant people had the same care staff supporting them. The service had enough staff, including for one-to-one / two-to-one support.

People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... positive behaviour support and restrictive interventions. Updated training and refresher courses helped staff continuously apply best practice.

Management was visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff felt respected, supported and valued by senior staff.