Last updated: 10 February 2026
"Staff feel valued and supported with strong infection control and innovative activities, but medicines management errors and COVID staffing shortages hold it back."
2022 IPC: Assured provider preventing infections, using PPE effectively, social distancing, cleaning, testing, outbreak management.
Per 2019: Staff felt valued... 'I feel supported, I can talk to [managers]'... motivated... team meetings monthly, suggestions valued.
Per 2019: Recruitment stable, long standing care workers... enough staff to support people promptly; 2022: measures to mitigate COVID-19 related staff pressures.
Per 2019: Staff had received adequate training... training plans in place... enjoyed their training... supervision and appraisals each month.
Per 2019: Everyone was very positive about the registered manager... clear vision and strong values... passionately committed... staff said they felt valued and supported.
Per 2019: music therapy positive outcome... '[person] had not spoken... told me I love you'... forefront of innovative research... community events.
Medicine stock checks and audits missed errors like extra painkillers and one late dose.
Per 2019: audits had not identified one person’s medication had been missed... administered late for a second person... overstock of pain relief medication.
Staff numbers are usually enough but COVID caused shortages needing mitigation fixes.
2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training keeps staff up to date with basics and monthly check-ins but no specialist courses or qualifications funded.
Per 2019: Staff had received adequate training to meet people’s individual care needs... supervision each month.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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