Last updated: 10 February 2026
"Exceptional leadership, a proud team and innovative community programmes, although one medicines recording error needs addressing."
People were protected from the risks of abuse because staff were trained... The registered manager and provider checked on any incidents to see if any trends were developing... learning had been taken from one incident.
Staff we spoke with were proud of their achievements and how they worked together as one team. One staff member told us 'This is the best job I've ever had'... 'The manager is great, she's approachable'.
Staff had time to meet people's needs and to spend time with them individually, without rushing. Almost everyone we spoke with told us there were enough staff on duty to meet people's needs safely.
Staff told us they had meetings on an individual [supervision] basis to discuss their performance and training requirements. One staff member said they had been supported to undertake a recognised qualification in dementia.
The registered manager was an excellent role model and together with their staff team they had a passion to learn about and aim for best practice with people very much at the heart of their care.
The management and staff team had a passion to undertake outreach work... A dementia café... community links with schools... working with the local university supporting physiotherapy students... involved in trialling wound dressings.
One medication record mistake was found during the inspection, though it did not affect anyone and they took steps to prevent repeats.
we found one medicine recording error and although this had not impacted on the person we heard positively how actions would be taken to reduce this from happening again.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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