Last updated: 10 February 2026
"Staff love their jobs and feel supported by approachable management with good training, but mixed views on staffing and medicine record gaps hold it back."
People were kept safe. Staff understood how to protect people from risk of harm... People received their prescribed medicines when required by trained staff... There were some gaps in the recording of medicines and administration of topical creams.
Staff we spoke with told us they enjoyed working on their units and spending time with the people who lived there. One staff member said, 'I love my job and residents. I would recommend it to anyone.'
People were supported by sufficient numbers of staff... We received mixed responses from everyone we spoke with across all four units concerning staffing numbers.
Staff told us they thought the training was good... Records we looked at showed recently recruited care staff worked through work books and were regularly assessed by senior staff. Staff we spoke with all confirmed they received one to one supervision on a regular basis.
The registered manager understood their role and responsibilities and staff felt supported and listened to. People and staff were complimentary about the leadership and management of the home and said the registered manager was friendly and approachable.
There were activity coordinators... organised trips out... Perry Locks social club where people could meet... Activities such as bingo and 'movie' afternoons... external organisations come into the units to provide additional activities.
Staffing is adequate but with mixed views from residents and staff about whether there are always enough people on shift, sometimes causing waits for help.
We received mixed responses from everyone we spoke with across all four units concerning staffing numbers. Comments... 'Not enough staff. When I want to go to the toilet, I have to go in the pad.'
Some gaps in medication records mean not everything is always fully up to date for safe giving of medicines.
There were some gaps in the recording of medicines and administration of topical creams... several errors noted on two people's medicine charts.
Quality checks on care records and maintenance are not fully reliable, so issues like outdated notes or unrepaired doors can slip through.
The provider's quality monitoring processes required some further improvement... Some care plans were not consistently updated following professional visits... two fire doors that required replacement... had been reported but had not been repaired or replaced in a timely way.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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