Last updated: 10 February 2026
"Adequate daytime staffing and a supportive culture where staff speak up, but unsafe handling practices, weak governance, and few activities hold it back."
We observed 6 separate incidents during the first day of our assessment whereby two members of staff, consistently performed unsafe moving and handling practices.
Staff told us they felt confident to raise an issue or concern. Comments included, “I would speak up if I had any concerns. I am not afraid to speak my mind, should the need arise”
Observations during our assessment demonstrated there were enough staff deployed during the day in line with staffing levels stated by the registered manager.
Where supervision records recorded concerns about some members of staff’s performance and practice and improvements were required, there was a lack of information to demonstrate how this was and had been monitored and lessons learned.
The governance arrangements at the service were not effective in identifying or addressing areas for improvement highlighted as part of this assessment.
Observations on the first day of our assessment demonstrated there was a lack of social activities across the service, with an over reliance on the television.
Managers change regularly and fail to spot unsafe practices, so leadership feels unstable and unsupportive.
some people expressed concern regarding the regular changes of management
Staff often ignore risks like poor lifting techniques and feeding plans, making shifts riskier for you and residents.
We observed 6 separate incidents during the first day of our assessment whereby two members of staff, consistently performed unsafe moving and handling practices.
No reliable activities most days, just TV, so your role stays routine personal care with little variety.
there was a lack of social activities across the service, with an over reliance on the television.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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