Working at People in Action - Milverton Terrace
4 Milverton Terrace, Leamington Spa, CV32 5BA
Operated by People in Action
8 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Strong staff culture and supportive management with good training, but no details on staff retention and basic activities without specialist programmes."
Safety & Risk
7/10
✓
People received their medicines as prescribed. Staff had received training... but handwritten amendments to the MAR were not signed or countersigned by a second member of staff.
Staff Culture
8/10
✓
Staff member said 'We have a good staff team and I feel I can rely on everybody.' Another said 'I like the staff team, everyone is proactive, everyone gets on and everyone is engaged.'
Staffing Levels
6/10
✓
There were enough suitably skilled and experienced staff to meet people's needs and keep them safe.
Training & Dev
7/10
✓
Staff were positive about the training they received. Training was specific to the needs of the people who used the service and included epilepsy, positive behaviour support and autism.
Management
7/10
✓
Staff member told us '[Registered manager] works very closely with all of us, she comes to us and there is a lot of group discussion.'
Programmes
6/10
✓
People were supported to follow their interests... art group... breakfast in a local café... participate in household chores such as cooking and doing their own laundry.
Points to consider
Staff numbers are enough to keep people safe, but no details on low turnover or agency use to make workloads light.
There were enough suitably skilled and experienced staff to meet people's needs and keep them safe.
Role includes teaching basic life skills like cooking and laundry plus art and outings, but no specialist programmes or activities coordinator.
People were supported to follow their interests and take part in activities... art group... breakfast in a local café... participate in household chores such as cooking.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews