Working at People in Action - Four Gables

Staff knew how to report and record accidents and incidents. The registered manager was responsible for analysis... Learning from incidents were shared with the staff team.

All staff told us they felt supported by the management team. One staff member said, 'Our training and development is always kept up to date, and we all work together as a team.'

People, relatives and staff told us they felt there were sufficient staff to safely meet people's needs, as staffing levels were based around people's assessed health and care needs.

Staff were supported to complete national vocational qualifications in health and social care. The provider maintained a record of staff training, so they could identify when staff needed to refresh their skills.

Relatives and staff told us the managers were always available, had an 'open door' policy, and were approachable.