Last updated: 10 February 2026
"Staff feel supported with enough skilled staff and improved training, but no registered manager and unsafe medicines management need attention."
Medicines were not always managed safely including unlocked medicine room and stock cupboard, incomplete administration records and topical medicines without expiry dates recorded plus some environmental risks remained
Staff felt supported by the registered manager with comments like 'Since [registered manager] came, it feels like you're not holding your breath anymore. She is really supportive' and relatives noted improvements
There were enough skilled and competent staff to provide people with safe care and records showed assessed staffing numbers had been maintained but staff said 'We do have to use agency staff sometimes'
Improvements had been made to staff training and development including specific training such as catheter care, diabetes awareness and autism but most staff had completed training in line with the provider's expectations
A new, experienced manager from within the provider company had transferred to the home but at the time of our inspection there was no registered manager for this location and provider's systems failed to assess, monitor and drive forward enough improvement
People were supported to pursue their interests in their community such as movement to music sessions, walks in town, train trips shopping and salon visits with records showing people regularly left the home
No permanent manager in post during the inspection, with ongoing problems in oversight and quality checks
At the time of our inspection there was no registered manager for this location
Medication not stored or recorded safely, like unlocked rooms and missing details which risks harm
Medicines were not always managed safely. The medicine room and medicine stock cupboard were left unlocked which meant people could access medicines not prescribed for them
Some building risks not fixed promptly, like delayed fire doors and unchecked water temperatures
Some environmental risks remained. The legionella risk assessment instructed staff to complete specific water temperature control tests which were not all done... Fire doors had been identified as non-complaint in a Fire Safety Inspection in January 2023. There had been a significant delay in fitting new fire doors
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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