Working at Pentree Lodge Residential Care Home
63-65 Pentire Avenue, Newquay, TR7 1PD
Operated by Pentree Lodge Care Home Limited
15 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Good safety practices and engaging activities, but no permanent manager after sudden departure and low staff morale from ownership uncertainty."
Safety & Risk
7/10
✓
A safeguarding policy and information on how to report any concerns, was available to staff. Staff told us they were confident the registered manager and provider would deal with any concerns they had. Accidents and incidents were documented and regularly analysed.
Staff Culture
5/10
!
There had been recent discussions about changes to the ownership of the service and this had impacted on the morale of people and staff.
Staffing Levels
5/10
!
We found one person, who had been employed since late April 2018, had no references on file. Requests for references had been made on 18 June 2018.
Training & Dev
6/10
✓
Staff had an induction when they started employment with the organisation. Any staff who were new to care completed the Care Certificate... Staff with previous experience completed a more basic induction and then started an NVQ after six months employment.
Management
4/10
!
Following the inspection visit we were informed the registered manager had left the service with immediate effect. The provider gave us assurances about the arrangements in place to help ensure the smooth running of the service.
Programmes
6/10
✓
Records showed people attended art groups, coffee mornings and support groups. Activities were arranged within the service which people could take part in if they wished. For example, barbeques had been held as well as music and film nights. The registered manager was a yoga instructor.
Points to consider
No permanent manager in place after the registered manager left suddenly right after the inspection.
Following the inspection visit we were informed the registered manager had left the service with immediate effect.
One new staff member started without references checked yet.
We found one person, who had been employed since late April 2018, had no references on file.
Staff morale affected by uncertainty around ownership changes.
There had been recent discussions about changes to the ownership of the service and this had impacted on the morale of people and staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews