Working at Pentlands Nursing Home

Medicines were safely managed... Staff were trained in safeguarding procedures and had a good awareness of the importance of protecting people. Risks to people were assessed and action taken to mitigate these.

Staff said, 'It has to feel like a home. We have to treat people with respect. It's like a family. Everyone knows everyone by name.' Relatives said staff were kind and caring, many of whom have been there for a long time.

Sufficient numbers of staff were provided to meet people's needs. Staff considered there were enough staff to look after people well. The service did not use agency RGNs or care staff unless needed and could utilise staff from its own pool of bank staff when needed.

Staff said they were able to express their views or concerns at either the staff meetings or by directly approaching the registered manager or deputy manager. A staff member said, 'We can speak to the manager or deputy. There's always time to talk if needed. We are listened to.'

A range of activities were provided for people and the service responded to people's requests... Activities were provided by specific staff on each day including weekends; these were set out on a weekly plan... a theatre group performed a pantomime.