Working at Penshurst
24 Spring Hill, Ventnor, PO38 1PF
Operated by Mrs Eveline Anne Basile
3 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Hands-on management, stable long-term staffing and positive family culture, although training lacks specialist courses and activities rely on community support."
Safety & Risk
8/10
✓
Appropriate systems were in place to protect people from the risk of abuse. Medicines were managed safely.
Staff Culture
8/10
✓
People told us, and we saw, there was a positive, relaxed, atmosphere at Penshurst... A family member said they 'Could not find any areas for improvement' and felt people 'were all treated respectfully as part of large family'.
Staffing Levels
8/10
✓
The provider was responsible for providing all care and support and lived with people at Penshurst. They had an ad hoc staff member who had worked at the home for more than 10 years and was available to support people when required.
Training & Dev
6/10
✓
The provider and staff member undertook regular training relevant to their role and demonstrated a good understanding of the people living at Penshurst.
Management
8/10
✓
The provider had contact with everyone living at the home throughout the day. They continually sought feedback and consulted people about all issues relating to the running of the home.
Programmes
6/10
✓
Per 2017 comprehensive inspection: People told us about a wide variety of community-based activities they were supported to take part in, from local clubs to voluntary work.
Points to consider
Just regular training updates, no specialist courses or extra qualifications funded.
The provider and staff member undertook regular training relevant to their role and demonstrated a good understanding of the people living at Penshurst.
No activities coordinator or special programmes, so the role is mostly personal care and community support.
Per 2017 comprehensive inspection: People told us about a wide variety of community-based activities they were supported to take part in, from local clubs to voluntary work.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews