Working at Penrose Farm
Bodmin Road, Truro, TR4 9QF
Operated by Green Light PBS Limited
5 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel like a family with flexible activities and safe medicines, but limited management support caused oversight gaps and staff turnover."
Safety & Risk
7/10
✓
People received their medicines safely and as prescribed. Following a medicines error the way in which medicines were checked had been altered to help prevent a repeat incident.
Staff Culture
6/10
✓
Staff morale was positive and all staff we spoke with commented about what they believed to be the strengths of the team. Comments included, 'We are not just a team. I feel we have become a family...'
Staffing Levels
6/10
✓
There was sufficient staff on duty to support people appropriately. The registered manager told us new staff had recently joined the service and they worked alongside more experienced staff.
Training & Dev
6/10
✓
Training records showed there were some gaps in required staff training. This had been identified and scheduled.
Management
4/10
!
The service had gone through a period of several months over the summer with limited management support. This had led to a drop in monitoring of aspects of the running of the service.
Programmes
6/10
✓
People were supported to engage in a range of activities from shopping trips, going out for lunch and one person spent part of their day in paid employment. Staff rotas were flexible to enable people to take part in social activities in the evening and at weekends.
Points to consider
Management had limited support over the summer, so oversight dropped and some issues were overlooked.
The registered manager explained that the service had gone through a period of several months over the summer with limited management support. This had led to a drop in monitoring of aspects of the running of the service.
Some staff training was out of date and needed catching up.
Training records showed there were some gaps in required staff training. This had been identified and scheduled.
There have been a lot of staff coming and going recently.
I have had a concern that there has been a lot of changes in terms of staff coming and going.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews