Last updated: 10 February 2026
"Approachable leadership and supportive culture for staff, but staffing deployment at busy times limits meaningful resident engagement."
The provider had a proactive and positive culture of safety, based on openness and honesty... When incidents and accidents were reported these were investigated thoroughly... Staff were trained in safeguarding and knew what signs may indicate potential abuse.
Staff enjoyed working at the service and felt well supported by the management team. They had regular discussions and supervision to discuss their job roles and any support they may need.
There were enough staff to support people safely. However, at some times of day staffing levels and staff deployment meant people were not engaged with in a meaningful way for extended periods of time.
Staff had the training they needed to support people and their competency to support people was checked after their training. Staff were knowledgeable about their training.
The registered manager and management team were approachable and included them in discussions... [Registered manager] is one of us and leads by example. We never do anything they would not be comfortable doing themselves.
[Staff] know [family member] well, they care for them well and are very friendly and caring. There is a full programme of activities... There are a variety of activities. [Staff] have arranged a trip to [location]. They do crafts and there is a choice of films on at the cinema.
Staffing is enough for safety but at busy times deployment means less time for chats and engagement with residents.
at some times of day staffing levels and staff deployment meant people were not engaged with in a meaningful way for extended periods of time.
Only standard training like safeguarding and medication checks with no specialist courses or funded qualifications mentioned.
Staff had the training they needed to support people and their competency to support people was checked after their training.
Activities programme has variety like crafts and trips but sometimes residents are left alone without personal engagement if group stuff does not suit them.
at some times of the day, people were left for long periods of time without meaningful engagement... if these did not interest people as individuals, there were often no alternative ways for people to spend their time.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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