Working at Penrith Drive

Risk plans missing or out of date and unclear rules for giving as-needed meds mean you can't always be sure you're keeping people safe.

Up to date risk management plans were unable to be found during the inspection... PRN protocols were not detailed enough for staff to understand

Bosses don't have good systems to spot and fix problems like risks and meds before inspectors find them.

Leaders did not always have effective systems in place to monitor the quality and safety of the service... audits did not identify the concerns found on the inspection

Gaps in the rota mean managers and other staff have to cover extra shifts themselves.

Care staff or the management team covered gaps in the rota to ensure continuity of care