Working at Penrice House

The service had effective systems in place to protect people from abuse. Systems to manage medicines were judged as being safe. Incidents and accidents were managed safely.

There was a positive culture within the staff team and staff told us they felt supported by the management team. A staff member told us, '[Managers name] is always there for us. The staff team here is strong and we work well together.'

There were sufficient numbers of staff employed and on duty to meet people's assessed needs... Staff told us there could be times when they were short of staff but that any gaps were filled in by other members of the staff team. The service did not use agency staff.

We looked at records in relation to staff training and supervision. Staff received training and were checked to make sure they gave medicines safely.

Staff told us they felt supported and valued. Comments included, 'I have worked here a long time and I still love it' and 'We have a good management team and the door is always open for support'.

The service had recently employed an activity co-Ordinator to deliver more community activities. There were also plans to develop the extensive grounds around the home to provide woodland trails and gardening opportunities for people.