Working at Pennington Court Care Home
Hunslet Hall Road, Leeds, LS11 6TT
Operated by Westward Care Limited
53 bedsResidential homesHomecare agencies
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Good staff training and enough people on shift, but poor medicines management and management missing key safety issues hold it back."
Safety & Risk
3/10
✕
Medicines were not always managed safely with gaps in stock checks and MAR charts. Medication was not consistently stored safely including the fridge temperatures being incorrect.
Staff Culture
5/10
!
Feedback from staff members was variable. Some staff members stated that they felt short-staffed and overworked to others saying they were very happy and saying how much they enjoyed their jobs
Staffing Levels
5/10
!
Our observations on site confirmed there were enough staff to support people, however at certain times of day, staff were busier. For example, mealtimes when many people required assistance with eating and drinking. Some people told us staff were always available to help them when required, whilst others said they had to wait.
Training & Dev
5/10
!
Staff involved in handling medicines had received recent training around medicines and had their competencies assessed. Staff had received safeguarding training and knew how to report this.
Management
3/10
✕
Quality assurance processes had not identified all the areas which needed to improve. For example, the issues we found with record keeping and fire safety had not been identified by the provider.
Programmes
4/10
!
The provider employed an activities coordinator. They provided group and 1:1 activity. We observed a knit and natter group taking place and although this was appropriate for the two people involved many other people were sat with no activities to do for long periods of time.
Points to consider
Medication handling has gaps in records and checks, plus wrong storage like bad fridge temperatures.
Medicines were not always managed safely with gaps in stock checks and MAR charts. Medication was not consistently stored safely including the fridge temperatures being incorrect.
Management quality checks missed problems like poor records and safety risks, so fixes take too long.
Quality assurance processes had not identified all the areas which needed to improve. For example, the issues we found with record keeping and fire safety had not been identified by the provider.
Staff numbers are enough usually but very busy at mealtimes with waits, and hard to recruit nurses.
Our observations on site confirmed there were enough staff to support people, however at certain times of day, staff were busier. For example, mealtimes... The registered manager advised there were difficulties in recruiting registered nurses and explained that they have advertised repeatedly with no appropriately qualified people applying for the role.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews