Last updated: 10 February 2026
"Effective leadership, happy supportive staff, and strong safety culture, but unclear one-to-one staffing records and unstructured activities hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff appeared happy in their roles and were able to speak to the management team about any concerns they had. One staff member said, “We work well as a team, we support each other, and management are very supportive.”
there were sufficient staff to meet people’s care and support needs... However, it was not clear if the people received their 1 to 1 hours as no allocations were recorded.
There were enough staff with the right skills, qualifications and experience and staff received training and support to maintain good quality care.
The manager had the skills, knowledge and experience to lead effectively, they did so with openness and honesty.
Records were seen of activities received however, no start or finish times were recorded of the activity. People accessed the community, visited family and friends and took part in activities of their choice.
Staffing is adequate but poor records make it unclear if one-to-one support is always delivered as needed.
it was not clear if the people received their 1 to 1 hours as no allocations were recorded, so it was not always possible to determine if people were able to access the community when they requested.
No activities coordinator or structured programme, so the role is mostly routine care with basic community outings.
Records were seen of activities received however, no start or finish times were recorded of the activity.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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