Working at Pennine View

Staff training has lots of gaps, with many courses out of date and no proper induction for new starters.

The provider's training matrix indicated a number of courses had either not been completed or were out of date. The providers training record did not demonstrate staff had completed a comprehensive induction programme, in accordance with the Care Certificate standards.

Medication is not handled safely, with missing records of what was given and staff not always trained properly to do it.

Staff did not always manage people's medicines safely. We could not determine people had received their medicines as prescribed because staff did not keep records of medicines they had administered. The provider had failed to ensure staff had received all necessary training and had not checked the competency of all staff who were administering medicines.

Managers do not always spot problems like issues with training, records, and medication checks.

Systems and processes had not consistently identified the issues we found during the inspection. For example, audits in place had not identified the concerns we found in relation to medicines management, staff training, support and supervision and peoples care records were not always accurate and up to date.