Working at Pennine Resource Centre

Safeguarding concerns were appropriately managed. Staff had completed training... individual risk assessments... medicines well-managed with clear guidance.

All staff were enthusiastic about their role and the quality of care they provided. 'Everybody comes together and it works well.' Staff felt valued with open communication.

Staffing levels were sufficient to meet the individual needs... 'There's very little turnover, everybody comes together and it works well.' 'Most staff stay here long term.' Relatives: 'The staff are good and there's enough of them.'

Staff told us the registered manager promoted an open-culture and was supportive. Their comments included, 'They're approachable and fair and they'll see where they can help you.' 'There's an open door policy'

Developed an 'Interaction Programme'... learning logs detailed responses to activities... sensory garden created... innovative placemats... measurable outcomes like reduced weight, increased mobility, successful health appointments.