Working at Pennine House

Risks to people's health and wellbeing were assessed, managed and regularly reviewed. The review of incidents and analysis had also improved since our last inspection.

Staff enjoyed working at the service and felt respected and valued. Staff told us these [meetings] were opportunities to discuss people's care and share ideas.

There were enough staff to ensure that people's needs were met safely. There was a staff vacancy for night times and staff explained how they were covering this on a rota basis.

Staff received training to enable them to do their jobs well. We reviewed records and found there was a good system to ensure staff maintained their skills and knowledge with regular refreshers.

There was a manager in post for the past six months, who was in the process of registering with the CQC. Staff told us the manager had been instrumental in making the changes we found.