Working at Pennefather Court
Croft Road, Aylesbury, HP21 7RA
Operated by Sanctuary Home Care Limited
14 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"A strong team culture where staff feel valued and respected with supportive management, but low staffing filled by agency workers and basic activities hold it back."
Safety & Risk
7/10
✓
2022 inspection: Assured on preventing infections, effective PPE use and training, regular testing, risk assessments, up-to-date policy, audits and good hygiene; 2018 good medicines audits and safeguarding.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff told us 'this is the best team I have worked with', 'we all work well as a team', felt valued, respected and included in meetings.
Staffing Levels
4/10
!
Per 2018 comprehensive inspection: People told us there were times when they felt there was not enough staff; staffing gaps had been filled with agency staff and managers covered shifts.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: New staff supported to study Care Certificate through 12-week induction; mandatory and refresher training offered and monitored by manager.
Management
7/10
✓
Per 2018 comprehensive inspection: People told us the registered manager was approachable and managed feedback about the service in a timely manner; staff felt valued and listened to.
Programmes
5/10
!
Per 2018 comprehensive inspection: No additional staff to facilitate activities, staff encouraged to support basic events like bingo; people had weekly one-to-one sessions and attended external outings and groups.
Points to consider
Staffing levels were low at times so agency workers filled gaps and managers had to cover care shifts themselves.
Per 2018 comprehensive inspection: 'There has not been enough staff', 'Sometimes there is only two people on'; staffing gaps filled with agency staff, registered manager and deputy covered gaps in the rota.
No activities coordinator so mostly basic things like bingo by care staff plus some outings and one-to-one time.
Per 2018 comprehensive inspection: 'the service did not have additional staff to facilitate activities. Staff were encouraged to support people'; on day one a bingo game was held.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews