Working at Penn House Residential Home
169-171 Penn Road, Wolverhampton, WV3 0EQ
Operated by Penn House Limited
26 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Good staffing levels, positive culture and strong safety measures, but weak leadership and poor medicines monitoring hold it back."
Safety & Risk
6/10
✓
People were kept safe as staff understood how to recognise and report any concerns about potential abuse and could manage known risks to people's safety. There were systems in place to learn from these and prevent things from happening again.
Staff Culture
6/10
✓
People were calm and relaxed throughout the inspection. We saw positive interactions between people and staff.
Staffing Levels
6/10
✓
Staff told us there were enough staff to support people. One staff member told us, 'Staffing levels have been quite good there is enough staff to meet people's needs, this has got much better since the last inspection.'
Training & Dev
/10
✕
Management
4/10
!
The service was not always well-led. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Programmes
/10
✕
Points to consider
Managers are approachable but do not monitor key systems like medication records closely enough to spot gaps quickly.
The electronic medicines administration system was not effectively monitored to ensure all medicines were recorded when administered. This meant when issues occurred it was unclear how and when this would be identified to allow for investigation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews