Last updated: 9 February 2026
"Hands-on management and proud staff culture, but limited activities and standard training hold it back."
Medicines were managed safely. Staff were appropriately trained and their competency and understanding of medicines administration had been assessed.
Staff were positive about working at the service. Comments included, 'Penmount is an amazing home. People speak very highly of it and I am proud to work in it.'
People and staff confirmed there were always enough staff working to meet everyone's needs.
Regular training was undertaken to help ensure staff remained up to date with current legislation and guidance.
The registered manager regularly provided care and support to people and spent time with them. This helped them understand people's views of the service and any challenges staff encountered.
People had a range of activities they could be involved in... However, there were times during the day when people did not appear to have anything meaningful to do.
No structured activities programme or coordinator, so the role involves mostly routine care with limited variety during the day.
there were times during the day when people did not appear to have anything meaningful to do. Records did not show people had been consulted about pastimes they might like to pursue
Only standard training with no specialist courses or funded qualifications mentioned.
Regular training was undertaken to help ensure staff remained up to date with current legislation and guidance.
Staffing is adequate but nothing special, with no details on low agency use or strong retention.
There were sufficient staff to meet people's needs safely... People and staff confirmed there were always enough staff working to meet everyone's needs.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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