Working at Penmeneth House
16 Penpol Avenue, Hayle, TR27 4NQ
Operated by MPS Care ( Hayle ) Limited
15 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff are motivated and provide enough support with engaging activities, but no registered manager in post holds it back."
Safety & Risk
7/10
✓
Managers and staff had a good understanding of local safeguarding arrangements... Staff told us... 'People are definitely safe here'... Medicines were managed safely... incidents... reviews had been completed.
Staff Culture
6/10
✓
The staff team were well motivated and enjoyed spending time with the people... Staff told us, 'It is not a chore coming to work, it is fun.'
Staffing Levels
6/10
✓
There were enough staff available to meet people's support needs... Support was provided at a relaxed pace and staff were able to spend time sitting and chatting with people.
Training & Dev
6/10
✓
Staff training had been regularly updated... There were inductions procedures in place... All staff, new to the care sector, were supported to complete the care certificate.
Management
2/10
✕
The service did not have a registered manager in post at the time of this inspection. The previous registered manager had resigned in early 2022 and a new manager had been appointed.
Programmes
6/10
✓
There was a part time activities coordinator based in the service three days per week... people were supported to participate in a range of activities... wheelchair accessible vehicle that was used to enable people to visit local tourist attractions.
Points to consider
No registered manager in post, new one still in probation and not yet registered with the regulator.
The service did not have a registered manager in post at the time of this inspection. The previous registered manager had resigned in early 2022 and a new manager had been appointed.
One staff vacancy advertised for holiday and sickness cover, even though shifts are generally filled.
The service had one staffing vacancy, which was currently advertised to provide holiday and sickness cover for the existing staff team.
Only standard training like inductions and Care Certificate, no specialist courses or funded qualifications mentioned.
Staff training had been regularly updated... inductions procedures in place... supported to complete the care certificate... training and development manager had systems in place to monitor staff training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews