Last updated: 10 February 2026
"Staff enjoy a supportive culture and help residents with activities, but poor recruitment checks and unsafe medicines management are major concerns."
The registered person did not ensure the proper and safe management of medicines. This was a continued breach of Regulation 12 (1) (Safe care and treatment).
We received mixed feedback from staff members. Some staff felt they could approach the management team with any concerns. However, others felt they were not always listened to.
The provider did not operate effective and robust recruitment and selection procedures to ensure they employed suitable staff. The recruitment records of 5 staff did not contain all of the required information.
Training records showed not all staff had completed training set as mandatory by provider. 4 staff had not completed this training yet.
At the time of our inspection there was not a registered manager in post. However, a new manager had been in post for 11 months and had submitted an application to register.
Staff supported people to take part in activities. However, further improvements were needed to ensure people could pursue their interests in their local area with people who had shared interests.
Recruitment misses key checks for several staff, so you might work with unsuitable colleagues.
The recruitment records of 5 staff did not contain all of the required information such as evidence of full employment history and any gaps explored.
Medication records have gaps and not all staff are fully trained to give meds safely.
when staff administered medication that was prescribed 'as required' (PRN), staff were required to record additional information... This information had not been recorded on 9 occasions.
Risk assessments and weight checks are not always done or updated properly.
part of the risk management for one person was to monitor their weight regularly. Staff did not record this information consistently.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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