Last updated: 10 February 2026
"Staff feel very well supported by brilliant management and enjoy a strong family culture with proactive safety, but training lacks depth and ongoing checks."
Proactive and positive culture of safety... Staff concentrated on improving people’s lives while protecting their right to live in safety... exemplary understanding of STOMP. People received their prescribed medicines safely.
'I always feel we are like a family in Penley. Management team always makes that effort to make the staff and residents feel as a family like a homely approach.' Staff were very positive about the leadership team and how they set the tone.
Staff told us there were sufficient staffing levels including additional time allocated for team leaders... One relative said, 'Yes, enough staff, I always see the same staff'. The team was consistent with no temporary staff.
Staff had undertaken the basic online awareness training... We therefore informed the leadership team about the requirement to arrange the training and competency assessments at a greater breadth and depth for new starters and ensuring an ongoing training for existing staff.
Staff told us they were very well supported in their roles. There was structured oversight by the registered manager as well as the director who was regularly present at the service. 'The management team are absolutely brilliant.'
Focus on activities care plans... supported to attend... swimming pool with their relative... airfield... church... walks, drives, seeing animals. Designated staff member planned some of the activities... team approach.
Only basic online training for learning disabilities and autism, with gaps that need more in-depth courses and checks.
Staff had undertaken the basic online awareness training... informed the leadership team about the requirement to arrange the training and competency assessments at a greater breadth and depth
Enough staff to cover shifts with the same familiar faces, but nothing extra like light workloads or long team stability.
Staff told us there were sufficient staffing levels... 'Yes, enough staff, I always see the same staff'
Varied outings and community activities by the team, but no dedicated coordinator or specialist named programmes.
The provider recognised the importance of the provision of activities which was a team’s effort. Although a designated staff member planned some... always scope for introducing an individual approach
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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