Working at Penleigh House

Safeguarding procedures were available for staff to follow... Staff had received training in safeguarding adults and knew what to do if they had any concerns. Systems were in place to ensure people received their medicines when they needed them and as prescribed.

A member of staff said, 'We are like one big family, and I enjoy coming to work'. Staff said they felt really valued in their roles, listened to and could make suggestions. 'It's not like coming to work, I really enjoy supporting people and making a difference'.

The staff team were established, some having worked at the home for many years, no agency was used. Staff told us there were always enough staff working in the home to keep people safe and support them with activities and social events.

All the staff had either completed or were completing a Diploma in care at level two or three. Staff confirmed they had received training relevant to their roles. New staff completed an induction and were supported to gain qualifications in care.

The registered manager was visible, available to speak and help when staff needed additional support or advice. Staff said they felt really valued in their roles, listened to and could make suggestions.

Purpose-built activity hub called the 'Gate House'... separate building called 'The Lodge' there was a hot tub... dedicated area in the home was now used for relaxation therapy. A newly installed water bed had been a positive addition.