Working at Penlee Residential Care Home
56 Morrab Road, Penzance, TR18 4EP
Operated by Copthorne Care Homes Ltd
25 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by management with good teamwork and culture, but basic activities without a coordinator or special programmes hold it back."
Safety & Risk
7/10
✓
People received their medicines in a safe and caring way... We judged there had been no impact on people and immediate action was taken to address this.
Staff Culture
7/10
✓
Staff told us they felt valued by the management team. Comments included, 'There have been some changes, but the registered manager is supportive. It is a nice place to work' and 'The teamwork is good. We all support each other.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staff told us they thought there were enough staff to support people.
Training & Dev
6/10
✓
Staff told us that they had received the training they needed... Staff confirmed they had an induction when they started work which included a period of shadowing experienced members of staff.
Management
7/10
✓
Staff told us they were happy with the registered manager and provider... 'I like the way the [providers name] has made the changes. They talk things through with us.'
Programmes
4/10
!
There were a range of activities on offer including pampering, music, exercises and crafts. External entertainers had begun visiting the service again.
Points to consider
Only basic activities like pampering, music, exercises and crafts, no coordinator or special programmes to vary the daily routine.
There were a range of activities on offer including pampering, music, exercises and crafts.
Staffing is adequate with enough staff on shifts, but no info on low agency use or stable long-term team.
There were sufficient numbers of staff employed and on duty to meet people's assessed needs.
Only standard training and induction with shadowing, no specialist courses or funded qualifications.
Staff confirmed they had an induction when they started work which included a period of shadowing experienced members of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews