Working at Penhellis Nursing Home
Cross Street, Helston, TR13 8NQ
Operated by Glencare Homes Ltd
26 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Approachable managers and a supportive culture where staff feel valued, but occasional extra hours cover staffing gaps and training is only standard."
Safety & Risk
8/10
✓
The provider had effective safeguarding systems in place and staff knew what actions to take... Accidents and incidents were recorded and analysed so any trends or patterns could be highlighted. Learning... shared with staff.
Staff Culture
8/10
✓
Staff felt respected, valued and supported and said they were fairly treated... 'Best home for communication. Managers visible, see them every day.' 'Feel part of the team, it's great camaraderie.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People and staff told us there were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
Staff received appropriate training and support to enable them to carry out their role safely, including fire safety and dementia care training. There was a system in place to monitor training.
Management
8/10
✓
People and staff told us the registered manager and the management team made themselves available and assisted them daily. They went on to say how they were approachable and listened when any concerns or ideas were raised.
Programmes
6/10
✓
We are delighted that we now have a full activities program again (after the pandemic) and this has included the reintroduction of the childminding group visits to Penhellis.
Points to consider
Staffing is adequate with enough staff to meet needs, but staff work extra hours sometimes to cover absences.
The staff said they worked additional hours when needed, so people had staff they knew and trusted. This was to support appointments or during staff absences.
Only standard training like fire safety and dementia care, no specialist courses or funded qualifications.
Staff received appropriate training and support to enable them to carry out their role safely, including fire safety and dementia care training.
Activities programme includes childminding visits and social outings, but no specialist programmes or innovative approaches.
we now have a full activities program again... reintroduction of the childminding group visits to Penhellis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews