Working at Penhayes House
Kenton, Exeter, EX6 8JB
Operated by Modus Care Limited
4 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Passionate manager and supportive culture with motivated proud staff, but adequate staffing without low turnover and activities lacking a dedicated coordinator."
Safety & Risk
8/10
✓
Safeguarding training and policies; positive risk-taking with current assessments; safe medicines management; lessons from incidents shared in meetings.
Staff Culture
8/10
✓
Motivated staff proud to work there; 'fluffy book' for peer support; 'great team, we all support each other'; open transparent approach.
Staffing Levels
6/10
✓
'Enough staff were employed to ensure that people's needs could be met'; 'stable reliable team'; staff confirmed 'staffing levels were good'.
Training & Dev
7/10
✓
Robust electronic training database; up to date with specialist topics like epilepsy and behaviour that challenges; Care Certificate systems; regular supervision.
Management
8/10
✓
Registered manager passionate and committed; staff: 'Perfect manager... will bend over backwards to help' and 'Management team are fantastic'.
Programmes
6/10
✓
Full range of stimulating activities: shopping, meals out, pamper sessions, walks, rock climbing, theatre, community links.
Points to consider
Staffing levels are good enough to meet needs with a stable team, but nothing extra like proof of very low staff turnover or easy workloads.
Enough staff were employed to ensure that people's needs could be met in a timely manner. The registered manager told us they had a 'stable reliable team'.
Varied everyday activities and community outings, but no dedicated activities coordinator or special named programmes to enrich the job.
A full range of stimulating and varied activities were on offer and people had links with the community... shopping, meals out, pamper sessions and walks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews