Last updated: 9 February 2026
"Staff praise the supportive manager and family-like culture with strong teamwork, although limited external trips and standard training hold it back."
Safeguarding systems in place, risks assessed and mitigated, medicines 'streamlined and robust' per pharmacy
Positive feedback about culture; staff: 'The service is like a family. Teamwork is very strong.' and 'a place you want to work'
There were sufficient staff on duty to meet people's safety needs... 'We always have enough staff on shift'
Staff supported through induction including care certificate, ongoing training and supervision; some want more face-to-face training
Everyone we spoke with praised the registered manager's approach. Staff: 'he is one of the best managers I ever worked with'
Activities coordinator provides daily communal activities, quizzes, bingo, cultural events; very limited external trips
Staffing is adequate but nothing special, no details on stable team or low agency use.
There were sufficient staff on duty to meet people's safety needs which was confirmed by staff... 'We always have enough staff on shift'
Only standard training like the care certificate and induction, some staff want more face-to-face sessions.
Staff told us they felt supported with appropriate training although some staff told us they would benefit from more face-to-face training
Activities are mostly in-house quizzes and bingo, limited trips outside with no transport van.
very limited opportunities for trips and excursions outside. The registered manager confirmed the provision for external trips was restricted as the service no longer had the use of a van
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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