Working at Penerley Lodge Care Centre

Staffing is adequate but nothing special, no details on stable team or low agency use.

There were sufficient staff on duty to meet people's safety needs which was confirmed by staff... 'We always have enough staff on shift'

Only standard training like the care certificate and induction, some staff want more face-to-face sessions.

Staff told us they felt supported with appropriate training although some staff told us they would benefit from more face-to-face training

Activities are mostly in-house quizzes and bingo, limited trips outside with no transport van.

very limited opportunities for trips and excursions outside. The registered manager confirmed the provision for external trips was restricted as the service no longer had the use of a van