Working at Pendruccombe House

We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed. Staff were up to date with their safeguarding training and knew who to contact externally. Medicines were managed, stored and disposed of safely. Per 2018 comprehensive inspection.

Staff told us they enjoyed working at the service... well supported by the management team and able to raise any ideas or concerns. 'A massive support, amazing.' 'In some places there is a division between nurses and carers, you don't get that here, we work as a team.' Per 2018 comprehensive inspection.

The manager helped to cover shifts with daily oversight and careful management of staffing levels. This meant there had been no staff shortages. Staffing levels were being supported by the use of agency staff and the services own workforce who worked additional hours.

Training was regularly updated and covered a wide range of subjects. A training matrix provided an overview of the training provided. This showed staff were up to date in all areas identified as necessary for the service. Per 2018 comprehensive inspection.

Staff told us they were well supported by the senior management team and felt valued. 'This manager makes sure everything is done right but is still approachable.' Per 2018 comprehensive inspection.

There was a designated activities co-ordinator employed to arrange in-house activities, visits from external entertainers and trips out. An activity programme showed arrangements were in place for a regular art group, an organised quiz and a coach trip. Per 2018 comprehensive inspection.